Question 1

How do I place an order?

Accepted Answer

We make it super easy for you to order 24 hours, 7 days a week here.

You can also email us at info@potluckcatering.com or give us a call at 604-609-7368. We are in the office 8:30am to 4:30pm, Monday to Friday (excluding statutory holidays).

All orders placed online require confirmation before they will be accepted; confirmation of online orders will only occur Monday to Friday, between 8:30am to 4:30pm. This is important to note if you have placed an order outside of regular business hours or over the weekend.

Question 2

Do you have a minimum order amount?

Accepted Answer

Our minimum order requirements for delivery depend on the delivery locations as outlined below:

Zone 1 - Yellow - Downtown (Min $300)
Zone 2 - Blue -  North Burnaby (Min $300) 
Zone 3 - Green - South Vancouver (Min $400)
Zone 4 - Red - Burnaby (Min $500)
Zone 5 - Purple - UBC & Western side of Vancouver - (Min $500)

These minimums apply Monday to Friday before taxes and applicable delivery fees.

Orders on Saturday have a minimum of $1500, Sundays have a  minimum of $2500.

We no longer deliver to areas outside of Vancouver or Burnaby, with the exception of large events over $3000.

Question 3

What if I need to change or cancel my order?

Accepted Answer

We ask that any changes or cancellations to existing catering orders be received by 10:00 am the business day prior to your delivery.

For orders taking place on the weekend or Mondays, all changes must be completed by 10 am Friday. If this is a staffed event, or an order over $1000, all changes must be finalized 3-5 business days before your event.

Any cancellations with fewer than 3 business days are subject to applicable service charges. Orders over $1000 require a 60% deposit once your order / event has been confirmed. Full payment is due 7 days from the date of your event.

Question 4

How do I pay for my order?

Accepted Answer

Once you have confirmed your order, we will ask for a credit card. We also accept ETF and E-Transfer to be sent to accounting@potluckcatering.com.

If you are ordering for business, we can invoice you or your accounts payable. We will require an IO / PO or your accounts payable email.

Question 5

Can you accommodate special dietary needs?

Accepted Answer

Absolutely! We do our utmost to make sure you and your guests needs are met. Additional charges may apply to cover extra labor, specific ingredients, and personalized labeling.

ALLERGEN POLICY 
While we strive to accommodate your allergy and dietary restriction requests, we cannot assure an entirely allergen-free environment. Some of our products are manufactured using shared equipment with dairy, eggs, nuts, wheat, and soy products.

Please note, that for severe allergies such as peanuts, we are not a nut–free facility and therefore cannot guarantee there won’t be cross contamination.

Question 6

Do you have vegan options?

Accepted Answer

Yes! Please let us know beforehand and we will do our best to source what you need. Additional charges may apply.

Question 7

Do you include plates, cutlery, napkins etc.?

Accepted Answer

Our deliveries include disposable paper supplies for a small fee of $0.85(eg; plates, napkins and cutlery);

All of our paper supplies are made from recycled materials and are 100% biodegradable. These items are available BY REQUEST ONLY.

FREQUENTLY ASKED QUESTIONS