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FREQUENTLY ASKED QUESTIONS

  • How do I place an order?
    We make it super easy for you to order 24 hours, 7 days a week here. You can also email us at info@potluckcatering.com or give us a call at 604-609-7368. We are in the office 8:30am to 4:30pm, Monday to Friday (excluding statutory holidays). All orders placed online require confirmation before they will be accepted; confirmation of online orders will only occur Monday to Friday, between 8:30am to 4:30pm. This is important to note if you have placed an order outside of regular business hours or over the weekend.
  • Do you have a minimum order amount?
    Our minimum order for deliveries Monday to Friday is $300 before taxes and applicable delivery fees. Orders on Saturday have a minimum of $1500, Sundays have a minimum of $2500. Zone 1 - Yellow - Downtown (Min $300) Zone 2 - Blue - North Burnaby (Min $300) Zone 3 - Green - South Vancouver (Min $400) Zone 4 - Red - Burnaby (Min $500) Zone 5 - Purple - UBC & Western side of Vancouver - (Min $500) We no longer deliver to areas outside of Vancouver or Burnaby, with the exception of large events over $3000.
  • What if I need to change or cancel my order?
    We ask that any changes or cancellations to existing catering orders be received by 10:00 am the business day prior to your delivery. For orders taking place on the weekend or Mondays, all changes must be completed by 10 am Friday. If this is a staffed event, or an order over $1000, all changes must be finalized 3-5 business days before your event. Any cancellations with fewer than 3 business days are subject to applicable service charges. Orders over $1000 require a 60% deposit once your order / event has been confirmed. Full payment is due 7 days from the date of your event.
  • How do I pay for my order?
    Once you have confirmed your order, we will ask for a credit card. We also accept ETF and E-Transfer to be sent to accounting@potluckcatering.com. If you are ordering for business, we can invoice you or your accounts payable. We will require an IO / PO or your accounts payable email.
  • Can you accommodate special dietary needs?
    Absolutely! We do our utmost to make sure you and your guests needs are met. Additional charges may apply to cover extra labor, specific ingredients, and personalized labeling. ALLERGEN POLICY While we strive to accommodate your allergy and dietary restriction requests, we cannot assure an entirely allergen-free environment. Some of our products are manufactured using shared equipment with dairy, eggs, nuts, wheat, and soy products. Please note, that for severe allergies such as peanuts, we are not a nut–free facility and therefore cannot guarantee there won’t be cross contamination.
  • Do you have vegan options?
    Yes! Please let us know beforehand and we will do our best to source what you need. Additional charges may apply.
  • Do you include plates, cutlery, napkins etc.?
    Our deliveries include disposable paper supplies for a small fee of $0.85(eg; plates, napkins and cutlery); All of our paper supplies are made from recycled materials and are 100% biodegradable. These items are available BY REQUEST ONLY.
  • Can you cater larger events for 100 people or more?
    Absolutely! We offer a wide range of services, from large breakfast buffets to cocktail receptions. For special event requests, please contact us (604)-609-7368 or by email at info@potluckcatering.com
  • Can you provide event staff?
    Absolutely! Event staff are charged based on a minimum of 4 hours per Potluck staff member. Overtime charges will be applied for any Potluck staff working over 8 hours. Servers / Bartenders are charged at $30 per hour, while Event Supervisors are charged at $35 per hour. If you wish to have your meeting or event staffed, please call us.
  • Can you provide rentals & liquor licenses?
    We are happy to arrange rentals for your event. Charges will be applied for any damaged or missing items. In cases where a Special Occasions License is required, we will give you all the information needed to apply. Potluck is happy to provide bartending staff for events requiring service. For additional information please visit http://www.specialevents.bcldb.com/ If you have further questions about Potluck Catering policies, please feel free to contact us anytime at info@potluckcatering.com or 604-609-7368.
  • Do you add a gratuity charge?
    A standard 18% gratuity fee will be applied to any catered event that includes event staff. This gratuity charge is applied to food and drink only. Gratuities are shared amongst staff.
  • What kind of events do you cater?
    We cater every event, from birthday parties, celebrations of life, weddings, buffet events, corporate catering, lunch parties, family get-togethers, holiday meals and so much more. If you have an event you're unsure of, give us a call at 604-609-7368 or email us at info@potluckcatering.com for more information. We look forward to catering your next event!
  • What are your delivery fees?
    Our delivery fees vary according to location and time. Our standard delivery fee is $35 within the Vancouver and Burnaby area during regular business hours. We no longer deliver to areas outside of Vancouver or Burnaby, with the exception of large events over $3000.
  • What are your delivery hours?
    Monday to Friday - 7:00 am to 5:30 pm Saturday* - 8:00am to 5 pm Sunday* - 8:00am to 5 pm *Minimum $1500 delivery for Saturdays *Minimum $2500 delivery for Sundays Delivery Charges - $35 for all deliveries. Same Day Pick-up - $50 for all deliveries After/Before hours delivery - $250 *Delivery charges may change depending on the request.*
  • When do you pick up your equipment?
    We will make arrangements to pick up catering equipment within 48hrs of your delivery free of charge. If you require a same day pick up service during regular business hours, a $50 fee applies. If you require an after–hours same day pickup up until 8 pm, a $100 fee applies. *Please let us know in advance if special arrangements are required to pick up the equipment. If no one is on site to meet us and multiple trips are required to retrieve the equipment, charges will be applied. Charges will also be applied for any missing or broken items.
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