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Terms & Conditions

CATERING ORDERS

  • ORDER PLACEMENT DEADLINES

Availability of all orders is subject to change upon our schedule, and while we strive to accommodate all requests, our kitchen and delivery slots may be booked in advance.

For orders scheduled for the next business day, the cutoff time is 10 AM from Monday to Friday.

To ensure delivery on Saturday, Sunday, or Monday, orders must be placed by 10 AM the Friday before.

 

  • PAYMENT TERMS

All payments are due within 7 days of your delivery unless on an approved account and terms. A signed credit card authorization form is required for all clients regardless of your chosen payment option.

          Orders Over $1000

A 60% non-refundable deposit must be made to secure the date.

This deposit is due within 5 Business days of confirming your order.

Once the deposit is paid, the remaining balance is due within 7 days of your delivery.

 

ACCEPTED PAYMENT METHODS

Credit Card – Fill out the preauthorization link that will be emailed to you, or call us at 604-609-7368 to speak with one of our team members to provide your Credit Card Information.

E-Transfer – Send the total outstanding balance to accounting@potluckcatering.com with your invoice number in the notes

EFT – Please contact info@potluckcatering.com for our Banking Information

  • CATERING CANCELATION POLICY 

Orders Under $1000

Order cancelled within 2 business days of their delivery will be charge in full for the order.

 

Orders Over $1000

The 60% deposit is not refundable.

If the order is cancelled less than 7 days before the order date, the Client shall pay Potluck Catering 75% of the catering order as compensation for lost business.

If the order is cancelled less than 3 days before the order date, the Client shall pay Potluck Catering 100% of the catering order as compensation for lost business.

EQUIPMENT POLICY 

Equipment pick up will take place within 2 business days of the order, unless otherwise pre-arranged and may be subject to additional charges.

If Potluck Staff are onsite attempting equipment pickup and is not possible (i.e. the contact cannot be reached or dishes cannot be found), additional pick-up fees will apply. 

If catering equipment is not returned by the client, the client will be invoiced for the replacement charge of the missing items. 

 

EVENTS

  • ORDER PLACEMENT DEADLINES

We advise booking three months in advance. However, event bookings can be made 2-3 weeks ahead, and we will make every effort to accommodate your requests, subject to our availability.

It is essential to confirm the guaranteed number of guests at least ten (10) business days before the Event Date.

  • PAYMENT TERMS

To secure the date, a non-refundable 60% deposit is required within 5 business days of confirming your order. The remaining balance must be settled no later than 10 business days before the event date. Regardless of the chosen payment option, a signed credit card authorization form is mandatory for all clients.

 

ACCEPTED PAYMENT METHODS

Credit Card – Fill out the preauthorization link that will be emailed to you, or call us at 604-609-7368 to speak with one of our team members to provide your Credit Card Information.

E-Transfer – Send the total outstanding balance to accounting@potluckcatering.com with your invoice number in the notes

EFT – Please contact info@potluckcatering.com for our Banking Information

Cheque – Please address the Cheque to:

Potluck Café & Catering

298 E Hastings Street Vancouver BC V6A 2Z4

  • EVENT CANCELATION POLICY 

The 60% deposit is not refundable.

If the order is cancelled less than 7 days before the order date, the Client shall pay Potluck Catering 75% of the catering order as compensation for lost business.

If the order is cancelled less than 3 days before the order date, the Client shall pay Potluck Catering 100% of the catering order as compensation for lost business.

 

WEDDINGS

  • ORDER PLACEMENT DEADLINES

Start your planning process as early as possible. We strongly suggest initiating your preparations at least six months in advance.

Final Guest Count

Final Guest Count is non-negotiable for reduction, must be submitted 10 days before your event date(s). If you wish to increase your guest count within the final 10 days leading up to your event, we will do our utmost to accommodate your request.

 

  • PAYMENT TERMS

A 60% non-refundable deposit must be made to secure the date.

This deposit is due within 5 Business days of confirming your order. A secondary deposit of 70% is required at least 30 business days before the scheduled event date. The remaining balance must be settled no later than 10 business days before the event date.

 

Regardless of the chosen payment option, a signed credit card authorization form is mandatory for all clients.

 

ACCEPTED PAYMENT METHODS

Credit Card – Fill out the preauthorization link that will be emailed to you, or call us at 604-609-7368 to speak with one of our team members to provide your Credit Card Information.

E-Transfer – Send the total outstanding balance to accounting@potluckcatering.com with your invoice number in the notes

EFT – Please contact info@potluckcatering.com for our Banking Information

Cheque – Please address the Cheque to:

Potluck Café & Catering

298 E Hastings Street Vancouver BC V6A 2Z4

 

  • ​ CANCELATION POLICY 

The 60% deposit is not refundable.

If the order is cancelled less than 7 days before the order date, the Client shall pay Potluck Catering 75% of the catering order as compensation for lost business.

If the order is cancelled less than 3 days before the order date, the Client shall pay Potluck Catering 100% of the catering order as compensation for lost business.

 

OVERVIEW RENTAL TERMS & CONDITIONS

  • Order Confirmation

To confirm your rental order, we need a valid Visa, Mastercard, or PO. Once confirmed, the items for the confirmed dates listed on the PDF copy emailed to you will be reserved for you. It is your responsibility to inform us of any changes or cancellations; otherwise, the order will be charged processed as confirmed.

 

  • Rental Rates

Our rental rates cover the first 1-4 days, including Sundays but excluding stat holidays. After that, there is an additional charge of 25% of the rental rate per day for each extra day the items are kept out, and this continues until the items are returned.

 

  • Care of Rental Items

You are responsible for any damages or loss that occur after delivery of the rental items. Use the safe carrying containers provided to transport the rentals and avoid breakage.

  • Delivery & Receipt of your Rentals

Lonsdale Rentals will deliver rentals to the address, date and selected window of time listed on your rental order. Review it carefully to avoid driver delays. Same day changes will incur additional fees and be considered a new request. Rentals may arrive in a transport dolly, please inform us if storage is not possible.

  • Standard Delivery & Pickup Includes

Standard service includes drop off to and pickup from one specific pre-designated area at the address provided, near the trucks parked location. Up to twelve (12) exterior stairs at no extra fees. Details regarding elevators, added labour and setup or takedown options and rates are listed on Lonsdale Rentals Website.

  • Preparing Your Items for Return

Please return all rentals in their original crates and containers, stacked neatly in one location. Failure to do so will result in additional fees.

  • Onsite Extra Fees

Extra fees apply for extra services: elevator access to drop off and/or pickup destination, setup and/or takedown of any item, extreme distance from truck parked location, indoor stairs / steps, wait time to gain access, additional delivery / pickup fees for missed delivery or pickup as previously arranged. Items not prepared for pickup will incur both the onsite time as well as the specific item takedown fees.

 

  • Revisions & Cancellations

You can change your rental reservation without fees up to 5pm three (3) business days before delivery, but additions depend on availability.

Within two (2) business days, reductions or cancellations will incur a fee, and additions are subject to availability. If you cancel or reduce your order within 24 hours of delivery or cancel items on-site, you'll be charged 100%.

  • Missing / Damaged Items Upon Return to Warehouse

You'll be charged for repairs or missing items upon return and inspection. Please return missing items promptly to avoid extra charges. For Missing items under $75, damaged or broken items, replacement costs will be charged automatically. For missing items over $75, we'll notify you and allow two (2) business days to return the items before processing payment. If missing items are returned within seven (7) business days, you may be eligible for a refund, but after that, there will be no refund or credit.

 

  • Equipment Failure

Equipment is inspected and tested before leaving the warehouse. Troubleshoot before requesting a replacement. Replacements during working hours are free, but service charges may apply if the equipment is found to be working. Notify us of equipment failure before the event for a replacement, credit, or refund.

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Full Rental Terms & Conditions <https://lonsdaleevents.com/terms-conditions/> can be found on their website.

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